Privacy and security are two of the biggest issues facing users of the Internet.

We understand that - which is why we want to assure everyone who visits our site that we follow the highest industry standards regarding safety, security and personal privacy. Privacy refers to information we obtain about you and the use we make of it in the course of our business. We also have a Security Statement that describes how sensitive information is kept safe and secure. To ensure your peace of mind, and let you know exactly how we do business, here's a guide to our privacy policy:
 

CAN SOMEONE GET MY CREDIT CARD INFORMATION AND RUN UP HUGE CHARGES UNDER MY NAME?

The simple answer is no. For a more detailed explanation see our Security Statement. 

WHEN I VISIT YOUR WEB SITE, WHAT INFORMATION DO YOU COLLECT ABOUT ME?

Your privacy and security are two of our highest priorities. We never collect any personal information about you unless you request a service that requires it…then, we only ask for the specific information that is needed to satisfy your request. Any information you do provide is kept in the strictest confidence. So are all of your transactions on our Web site. 

One of the basic principles we've followed in designing this Web site is that we ask for only the information we need to provide the service you've requested. We never share or sell e-mail addresses to anyone without your permission.

Purchases: Name, address, phone, e-mail, and credit card information are necessary for purchase and delivery.

USE OF COOKIES

A cookie is a small data file that most Web sites write to your computer's hard drive when you visit them. A cookie file can contain information such as a user ID, which the site can use to track which pages on the site you've visited. By themselves, cookies can't be used to identify individuals. We also use cookies to monitor traffic patterns on our site, to let us know whether you've visited our site in the past, and to determine whether you came to our site from a particular Internet link or sponsored advertisement. If you disable the use of cookies on your browser, your access may not be possible. Unless you specifically tell us, we will never know your identity or how to reach you -- even though we assign a cookie to your computer. 

HOW DO I INTERACT WITH THE COMPANY VIA EMAIL?

If you would like us to respond to a question or an issue, please email ctplanet.com. We will use this information only to respond to you. We will not store this information in any structured database, and your message will be kept only in an electronic folder for future reference. 

We read every message that comes to us. We will try to respond within 24-48 hours of its receipt. We never give out your email address to anyone without your permission. We save messages and/or e-mail addresses from your messages only for a specific reason. We save messages if we think we'll need to refer to them later when we communicate with you. 

AM I GOING TO GET A LOT OF JUNK EMAILS WHEN I USE YOUR SITE?

NO. The only way you will receive promotional emails from our site is if you have signed up for email updates. 

You also may remove your information entirely from our database at any time by notifying us

If you agreed to receive email from our marketing partners, we will share with them your email address and the personal information described above, so they can send you offers for products and services that may be of interest to you. We will only share your e-mail address if you have opted in by checking the box on the catalog request or check out page. Additionally, each email our partners send you will include a description of the simple opt out process to enable you to stop receiving future e-mail. 
 

WHAT IF I HAVE ADDITIONAL QUESTIONS ABOUT MY PRIVACY?

If you have any questions or comments about this Policy or regarding the use of customer information, you may contact us by email at privacy@ctstate.com. We will do our best to respond to your inquiry as quickly and thoroughly as possible.